IT Value Chain

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The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are:

• Strategy to Portfolio

• Requirement to Deploy

• Request to Fulfill

• Detect to Correct

Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle.

The Strategy to Portfolio (S2P) Value Stream:

  • Provides the strategy to balance and broker your portfolio 

  • Provides a unified viewpoint across PMO, enterprise 
architecture, and service portfolio 

  • Improves data quality for decision-making 

  • Provides KPIs and roadmaps to improve business communication 


The Requirement to Deploy (R2D) Value Stream:

  • Provides a framework for creating, modifying, or sourcing a service 

  • Supports agile and traditional development methodologies 

  • Enables visibility of the quality, utility, schedule, and cost of 
the services you deliver 

  • Defines continuous integration and deployment control points 


The Request to Fulfill (R2F) Value Stream:

  • Helps your IT organization transition to a service broker model 

  • Presents a single catalog with items from multiple supplier 

  • Efficiently manages subscriptions and total cost of service 

  • Manages and measures fulfillments across multiple suppliers 


The Detect to Correct (D2C) Value Stream:

  • Brings together IT service operations to enhance results and efficiency 

  • Enables end-to-end visibility using a shared configuration model 

  • Identifies issues before they affect users 

  • Reduces the mean time to repair